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200273 – Managing Service and Experience

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Monthly Archives: July 2015

Adventure & Education

22 Wednesday Jul 2015

Posted by csheringham in Assignment Two, iMovie, microadventure

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Urban Camping

17 Friday Jul 2015

Posted by csheringham in Assignment Two, Experiences

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Yet another interesting take on a camping adventure.

image

Urban camping – Ins & outs of urban camping

Architecture in Vietnam

17 Friday Jul 2015

Posted by csheringham in Uncategorized

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One of the things that struck me on my first visit was the architecture. It was more exciting than expected. The range of styles French to the Soviet brutal. The old to the ultra modern.

Here is another one to add to the list – the community centre in Cam Thanh, (Cam Thanh is a village just outside Hoi An) has been nominated for the World Architectual Festival Awards.

image

Read Here

After Dark

17 Friday Jul 2015

Posted by csheringham in Experience Economy, Industry Chatter

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Remember those dusty old museums with their tried old displays?

Well things have changed

Yet another amazing experience that harnesses new technology.

One very cool hotel concierge

17 Friday Jul 2015

Posted by csheringham in Experience Economy, Work

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So what is the future of work in the hospitality industry – it is after all a people industry. Well…..

Have a look at this Japanese hotel staffed by robots.

Customer Journey Maps

14 Tuesday Jul 2015

Posted by csheringham in Assignment Two, Design Thinking

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Great little video from the Temkin Group that provides a useful insight into customer journey maps and how they can be used to improve the customer experience.

Experiences – Digital

10 Friday Jul 2015

Posted by csheringham in Experiences

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While the unit has tended to focus on the physical world customer experience we have remained cognisant of the need to understand the realm of the digital experience. Here is a useful article and link to the a report that the develops the idea.

Read article here

image And where would we be without an infographic to sum it up.

Why Adventure?

09 Thursday Jul 2015

Posted by csheringham in Assignment Two, Experiences, microadventure

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That second assignment…. Yes the microadventure….. Why?

Why do we have to take this microadventure concept and work with it? Why do I think adventure is important?

Watch this video – it gives some answers.

Adventures

07 Tuesday Jul 2015

Posted by csheringham in Assignment Two, Experience Economy, Experiences, microadventure

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One of the central challenges of the second assignment is to take the concept of a microadventure and develop it using theory of the Experience Economy into a pro type of a viable commercial experience.

It is often useful to look at existing commercial offering to obtain ideas. Check out  Secret Adventures a London based company that offers a range of interesting, quirky and fun looking experiences.

These short videos should give you a good idea of the experiences they offer.

Flying? Swimming? Or just fun?

07 Tuesday Jul 2015

Posted by csheringham in Experiences, Sporting Experiences

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We are always on the lookout for another water sport to try 😊

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