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200273 – Managing Service and Experience

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Monthly Archives: April 2015

Microadventures the movie

28 Tuesday Apr 2015

Posted by csheringham in Assignment Two, iMovie, microadventure

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The video link below will take you to Alistar Humphries’ library of Microadventures videos.

Coffee

26 Sunday Apr 2015

Posted by csheringham in Food Experience

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i admit I am a sucker for the inner city coffee experience – so sit back and enjoy your espresso.

Apple Watch & Hotels

25 Saturday Apr 2015

Posted by csheringham in Experiences, Wearables

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The Apple watch was released this week. What are the possibilities with this type of wearable technology. One scenario is explored here.

http://www.cntraveler.com/stories/2015-04-23/will-the-apple-watch-revolutionize-hotel-stays?mbid=nl_042415_Daily&CNDID=20667214&spMailingID=7694126&spUserID=NDY0MjI1MzIyOTMS1&spJobID=662457217&spReportId=NjYyNDU3MjE3S0

The House of Nightmares

25 Saturday Apr 2015

Posted by csheringham in Experiences, Industry Chatter

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How do you advertise a nightmarish attraction? How do you set the scene for a scary experience?

So what is this House of Nightmares? It is the:

“Sally Corporation’s all new haunted attraction, House of Nightmares, is set to open in 2015 at Gröna Lund, the world renowned amusement park in Stockholm, Sweden. This terrifying new attraction will bring visitors face-to-face with the evil Dr. Morphio in his old dark house where horrific nightmares await.

Specially designed for Gröna Lund, this one-of-a-kind walk through attraction will feature animatronic characters and props, CGI video effects, live wire illumination, video projection, Pepper’s Ghost illusions, ultraviolet illumination, and live performers”

Read more on the Sally Web site here.  http://sallycorp.com/news/sallys-newest-attraction-will-give-you-nightmares/

The following video gives a useful backstage view of developing the final experience and an insight into work in the experience economy. Think about planning the experience, scripting, staff training – the whole concept of service/experience design. What of the servicescape? How important are the atmospherics?

So is it scary – this face tells it all 😱

Networking

25 Saturday Apr 2015

Posted by csheringham in Assignment Two, microadventure, Work

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Another reason to embrace the concept of the microadventure 😊

image

We don’t promise romance but… One of the important parts of the assignment was working together in the student teams in an effort to help build your social networks.

Surfing

25 Saturday Apr 2015

Posted by csheringham in Experiences, Sporting Experiences

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We are spoilt for surf beaches in Sydney but what would you do if you were not so lucky.

Maybe build your own wave.

http://www.theinertia.com/surf/worlds-first-commercial-wavegarden-set-to-open-in-the-uk/

Here is the Spanish prototype.

Another look at this purpose built experience.

While you sit and think how good are the local beaches also think about this experience

What is the theme? (a bit easy)

How does it address the four realms? (A bit harder ?)

All to easy – What about the Servicescapes? Maybe this video will give you an insight into the cost, complexity and scale of building the Servicescape of this experience.

Fantastic

24 Friday Apr 2015

Posted by csheringham in Wearables

≈ 1 Comment

How very cool is this 😎😎😎😎😎

image

Skills for the 21st C

24 Friday Apr 2015

Posted by csheringham in Work

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This report, The Learning Curve report (2014) by The Economist Intelligence Unit, which looks at the status of education around the world identified the following 8 skills as desirable skills for 21st century.

Leadership
Digital literacy
Communication
Emotional intelligence
Entrepreneurship
Global citizenship
Problem-solving
Team-working

Think how we have tried to build practice of these skills into the unit.

Microadventures

24 Friday Apr 2015

Posted by csheringham in Assignment Two, microadventure

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Adrian Royston has a wonderful Pinterest board devoted to Micoroadvetures. Should be some useful ideas there.

Forest Bathing

24 Friday Apr 2015

Posted by csheringham in Assignment Two, Experiences, microadventure

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Forest Bathing or Shinrin Yoku might make a suitable concept for a Microadventure style experience.

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