When UWS began the roll out of iPads we changed a number of things in the unit and its delivery to incorporate and foster iPad use by students. Some things were simple – a change of lecture slides from PowerPoint to Keynote. Some more radical things like the use of iPads in exams. We love our iPads and smartphones so inevitably iMovies made an entrance in assignment two. For some the leap into film was easy and exciting. For others a step learning curve – but overwhelmingly we all found that the iPad/smartphone technology was amazingly capable of helping us all to deliver watchable results. Suddenly we were all Spielbergs (I wanted to be Peter Greenaway) producing remarkable footage.
Interesting to read of the spread of the use of the technology into the mainstream.
So if they can film whole TV shows… What can we do? – let’s get out and start filming 😎
Well another welcome video done 😁
This year the video was filmed at Taronga Zoo after a meeting with Zoo staff to discuss their implementation of a number of customer experience initiatives at zoo’s Roar & Snore camping site. An excellent and appropriate location given the focus of our unit. At the end of the video is a shot of the view – it is stunning. Sydney at its best.
Looking forward to next week and the first days of class.
Well the feedback on the video from my colleagues suggests that I should not give up my day job. Maybe this welcome is better 😊
If you want to have a look at a most amazing experience then have a look at the Emirates Aviation Experience in London. It ticks all the boxes that Pine & Gilmore identify as important elements in the experience economy.
Is it Themed ✔️ Is there Memorabilia ✔️ Is it Staged ✔️ Does it offer a journey ✔️ And then there are the realms ✔️✔️✔️✔️ Does the experience hit the sweet spot ✔️
Have a look at the video
Then check out the web site
This is one of the best examples of the concepts of Experience Economy in action that I have seen. 😊
One of my favourite bits is the journey of your bag on checkin
And once you have browsed your way through all the videos and web site be ready to be truly amazed.
Here is the web link to the company that designed the Emeriates Aviation Experience – truely inspirational and a strong pointer of things to come.
Why ServiceScapes are important in experiences.
A look at experiences from a design perspective.
Well the exam, and our second trial of an iPad exam, is over and despite stressing all semester the importance of surprise in any meaningful experience…
Anyway the exit interviews saw a degree of positivity (it’s exam ) with a generally favourable response to the use of the technology.
For those that want to relive the excitement of the exam – you can
Memorabilia is also available from our online store.
Well it is time for the marking
Maybe the last word should go to an unnamed student who tweeted me the following mid exam
As an update
As promised I would raise the question with exams branch of coffees not being allowed in the exam room and just how distruptive and stressful this was for some students. At least two this morning had to gulp their lattes – obviously not good 😔 – I suggessted that we could maybe modify the exam cover sheet to allow coffee in much the same way as calculators are allowed in some exams. I even tried to appeal to their ‘short arms and deep pockets by suggesting “maybe exams could cost recover by selling coffee in exams 😂”
Again I was surprised by exams response, particularly their caviller and gung ho attitude. Here is what they are looking at – ” We’ve been thinking of coffees, muffins, massages…it’s all about the student experience.” 😂😂😂
It seems that the concept of exams is changing.
On Friday Keith Parry and I gave presentations to the Australian Business Dean’s Council Learning and Teaching Network meeting addressing the UWS Business innovations in Learning and Teaching – Keith on ‘Tweeching’ using Twitter to teach and me The iPad exam. My talk is below.
Looking forward to the second trial of an Internet enabled exam next week.
Why have I not read this article before? Fasinating.
Having decided to spend part of my working week working in a coffeeshop I have had plenty and time and opportunity to contemplate the nature of coffeeshops and the nature of 3rd place working. This coupled with teaching and thinking about experiences and the experience economy has made me critically aware of how life is changing – both work and life more generally. This article I think is tremendously insightful. Given advances in technology, particularly 3D printing, it will interesting to watch this prediction unfold.
I am off for a coffee..
Seem like the idea of a coffeeshop economy is growing
One of the most exciting things to happen in the development Of experiences is the blending of the real and virtual worlds.
Attached is a link to an interesting article on that this sort of development.